DTB Technical Services > Quality
Assurance
Quality Assurance at DTB
Quality is a continuous process of improvement
Our Quality Objectives:
To provide deliverables that meet requirements —
this simple-sounding phrase is the basis of our business
— but there's more to it. When we meet requirements, we
meet the most stringent requirements that governments,
military services and industry could devise. And we have
the experience, resources and skills to not only satisfy
these requirements, but to understand and to implement
them on our clients' behalf.

Continually improve our systems — we are our
client's intermediary between their objectives and the
technological and specified requirements. One of our
strengths is our day-to-day use of many varying
technologies and systems. Our 'over-exposure' to
changing techs and specs has contributed substantially
to a fundamental understanding of these environments and
the job-at-hand.

Continually improve our quality management system —
we regularly review the processes and methodologies we
employ to provide our services. Through regular
performance analysis and customer feedback, we strive to
uncover any opportunity to improve.
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DTB is ISO 9001:2008 certified. This is
one of the measures we've taken to enhance our quality
environment. Click to see our ISO certificate
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ISO Certification
Dayton T. Brown, Inc.’s Quality Management System (QMS)
has been established in compliance with the requirements
of ISO 9000 and the Six Sigma philosophy. Our Quality
Assurance Department maintains a fully documented QMS,
which meets the applicable requirements of, ISO
9001:2000, and MIL-Q-9858A. This system provides
procedures for program planning, quality reviews,
continuous improvement, root cause detection, corrective
action and preventive action throughout all phases of
document development.

The four levels of our QMS are: Quality Assurance Plan,
Quality Procedures, Work Instructions and Checklists.
The Quality Assurance Coordinator ensures that project
leaders provide clear, concise instructions to all
personnel from initial review and acceptance of
contractual agreements through the completion of
programs. The coordinator maintains an effective and
accurate record system, to document the implementation
and monitoring of the Quality Assurance Plan. Quality
Assurance personnel supplement this plan for each
program to ensure that all quality goals are fully
achieved.

The Quality Assurance Coordinator reports directly to
the Division Head, who is also a corporate officer of
Dayton T. Brown, Inc.
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