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Customer Satisfaction Survey

Let us know how we're doing!

Dayton T. Brown, Inc. Technical Services Division / Customer Satisfaction Survey
We appreciate the opportunity you gave us to perform work for your organization. Our goal in Technical Services is to constantly improve the products and services we provide to our customers.

Please take a few moments to complete this survey. Please include your contact information and select the value (or N/A for 'not applicable') that best describes your experience with Dayton T. Brown, Inc.

If you prefer, you may download this form in PDF format, complete it, and mail it to us. There's also a write-in area at the end of the survey where you can tell us in more detail about your recent experience with us. All submissions are confidential.
Thank you for your time.

Please provide your contact information:
Name: City:
Company: State:
Address: Zip:
Phone:    
Email:


1. How would you rate our response time to your communication?
Not satisfied at all
1 2 3 4 5 6 Completely satisfied (N/A)
 
2. Were the sales people you interacted with able to answer your questions and address your concerns?
Not satisfied
1 2 3 4 5 6 Completely satisfied (N/A)
 
3. Were the technical people you interacted with able to answer your questions and address your concerns?
Not satisfied
1 2 3 4 5 6 Completely satisfied (N/A)
 
4. How would you rate the accuracy of our quotation?
Not satisfied
1 2 3 4 5 6 Completely satisfied (N/A)
 
5. How would you rate our overall pricing?
Not satisfied
1 2 3 4 5 6 Completely satisfied (N/A)
 
6. How satisfied were you with the delivery schedule?
Not satisfied
1 2 3 4 5 6 Completely satisfied (N/A)
 
7. How would you rate our overall quality of work?
Not satisfied
1 2 3 4 5 6 Completely satisfied (N/A)
 
8. How satisfied were you with the final product?
Not satisfied
1 2 3 4 5 6 Completely satisfied (N/A)
 
9. How would you rate your overall satisfaction with the project?
Not satisfied
1 2 3 4 5 6 Completely satisfied (N/A)
 
10. Would you use Dayton T. Brown, Inc. again for similar work?
No Yes
CUSTOMER COMMENTS
Please use the area below to include any comments or suggestions that would help Dayton T. Brown, Inc. improve their services, or to explain any of your answers.
Please type in the following confirmation code to send the survey.

Thank you!